We are a not for profit free advice service for tenants.
Call free on 020 3476 6648 to speak to trained advisors.
Fill in the form below.
The law is written very clearly, if you never received a Deposit Protection Certificate, your landlord or agent has broken the law, and you are entitled to your deposit back and compensation of up to 3 times the amount of your deposit. To find out more about this, please see:
Practically, there are some issues with this. Specifically, how do you prove you were not given a Deposit Protection Certificate, or does the landlord or letting agent have to prove they DID give it to you? From our experience helping thousands of tenants, including helping tenants claim the compensation they are legally entitled to, it is best to get proof that the deposit was not correctly protected, as that evidence is often enough to easily win a claim.
If you don’t know if your deposit is protected, or you know that it is not protected, please call us between 09:30-17:30 Monday - Friday on 020 3476 6648 or email a scan or photos of your tenancy agreement to info@justicefortenants.org and we will find out if your deposit is protected with any of the Deposit Protection Schemes. We can then let you know where it is protected and how to raise a dispute, or talk about what to do if your deposit is not protected.
This is general advice; every situation is different; if you would like to talk about your individual situation, or would like to know more about the law, your rights and what your options are, please give us a call or fill out the contact form.